Refund Policy
Effective Date: 6/1/2026
Website: www.creativefitnessmethod.com
Business: Creative Fitness Method
Creative Fitness Method is committed to providing high-quality personal training, movement coaching, strength training, online fitness coaching, and pain-aware fitness support. This Refund Policy explains how payments, cancellations, missed appointments, unused sessions, digital resources, and refund requests are handled.
By purchasing, booking, or participating in services through Creative Fitness Method, you agree to this Refund Policy.
1. General Refund Policy
All payments for Creative Fitness Method services are considered final unless otherwise stated in writing.
Because our services involve personalized coaching, scheduling time, preparation, programming, assessments, communication, and professional guidance, refunds are not guaranteed once a service, session, program, consultation, or digital resource has been purchased or delivered.
Refund requests may be reviewed on a case-by-case basis at the sole discretion of Creative Fitness Method.
2. Personal Training and In-Person Coaching
Payments for personal training sessions, movement coaching, strength training sessions, assessments, and in-person coaching services are generally non-refundable once purchased.
If you are unable to attend a scheduled session, you may be eligible to reschedule according to the cancellation policy in place at the time of booking.
Missed appointments, no-shows, or late cancellations may be charged in full and may not be eligible for a refund, credit, or rescheduled session.
3. Online Coaching and Remote Programs
Payments for online fitness coaching, remote programming, virtual coaching, exercise plans, movement assessments, and digital coaching support are generally non-refundable once the program has started, coaching materials have been delivered, or programming work has begun.
Online coaching includes time spent reviewing information, creating programming, providing support, communicating with clients, and updating plans. For this reason, refunds are not typically provided for partial use, missed check-ins, lack of participation, or failure to complete the program.
4. Packages, Memberships, and Prepaid Services
Packages, memberships, and prepaid coaching services are non-refundable unless otherwise stated in writing.
Unused sessions or services may not be exchanged for cash. In some cases, Creative Fitness Method may offer a credit, transfer, extension, or rescheduling option at its discretion.
Any expiration dates, usage limits, or package terms will be communicated at the time of purchase or booking.
5. Cancellations and Rescheduling
Clients are responsible for providing adequate notice when canceling or rescheduling a session, consultation, assessment, or appointment.
Creative Fitness Method may require 24 hours notice for cancellations or schedule changes.
Cancellations made with less than the required notice may be charged in full. No-shows may also be charged in full and are not eligible for refunds.
6. Digital Products and Downloadable Resources
Digital products, downloadable resources, exercise guides, educational materials, video content, templates, programs, and other digital resources are non-refundable once purchased or accessed.
Because digital products can be viewed, downloaded, copied, or used immediately, refunds are not offered unless required by law or unless there is a technical issue that Creative Fitness Method is unable to resolve.
7. Medical, Injury, or Health Changes
If you experience a medical issue, injury, illness, or health change that prevents you from participating in coaching services, please contact Creative Fitness Method as soon as possible.
Refunds are not guaranteed for medical or injury-related changes. However, Creative Fitness Method may review the situation and may offer a pause, extension, modification, credit, or rescheduling option when appropriate.
Creative Fitness Method does not provide medical advice, diagnosis, treatment, or physical therapy. Please consult a licensed healthcare provider regarding medical concerns, pain, injuries, or exercise restrictions.
8. Client Responsibility
Results from personal training, movement coaching, strength training, online coaching, and pain-aware fitness support vary from person to person.
Refunds are not provided based on lack of specific results, changes in motivation, missed sessions, failure to follow programming, lack of communication, scheduling conflicts, or personal circumstances unless otherwise agreed in writing.
Clients are responsible for communicating concerns, asking questions, following instructions, and participating consistently in the coaching process.
9. Duplicate Payments or Billing Errors
If you believe you were charged incorrectly, charged more than once, or experienced a billing error, please contact Creative Fitness Method as soon as possible.
Verified duplicate payments or billing errors will be reviewed and corrected when appropriate.
10. How to Request a Refund
To request a refund, credit, extension, or review of a payment issue, please contact Creative Fitness Method in writing.
Please include your name, contact information, purchase date, service purchased, reason for the request, and any relevant details.
Refund requests must be submitted within 7 days of the purchase or scheduled service unless otherwise required by law.
11. Processing Approved Refunds
If a refund is approved, it will typically be returned to the original payment method used at the time of purchase.
Processing times may vary depending on the payment processor, bank, or financial institution.
Creative Fitness Method is not responsible for delays caused by third-party payment processors or banks.
12. Changes to This Refund Policy
Creative Fitness Method may update or revise this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.
By continuing to purchase, book, or participate in services after changes are posted, you agree to the updated Refund Policy.
13. Contact Information
If you have questions about this Refund Policy or would like to request a refund review, please contact:
Creative Fitness Method
Website: www.creativefitnessmethod.com
Email: kelliehobbs@creativefitnessmethod.com
Location: Medford, Oregon